Sports and Leisure wear

About Us --- Relix are dedicated to your total satisfaction. If you have any suggestions or comments please email us at
info@relix.eu
For Returns information email - info@relix.eu

For general information / enquiries:

email - info@relix.eu

phone within UK - 01482 221900

phone outside UK - +44 1482 221900

Address for Correspondence / returns :
Unit B1 Chamberlain Business Park
Chamberlain Road
Hull
HU8 8HL

Making A Purchase --- Making a purchase could not be easier. Just browse our Catalouge, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. Your payment will be made to Paypal who will inturn inform Relix of you payment so we can despatch your goods.

All items quoted are in pounds sterling and customers agree to pay the total price including shipping, carriage and handling costs at the time of purchase. We reserve the right to decline service for non - creditworthy purchasers

We reserve the right to amend prices or specifications, as well as to add or withdraw any item at any time without prior notice.

Items that want to be returned due to wrong sizing by no fault of Relix may be returned and exchanged subject to the extra carriage charges being paid by you the customer.

Customers agree that the use of Relix and the purchase of the products within are made at the customer's own risk.

This does not affect your statutory rights as a consumer.

Shipping And Handling --- All deliveries may require a signature on delivery.

Delivery charges are clearly stated at the checkout page before you place your final order.

Delivery Schedule --- 90% of orders are currently despatched within 3 working days and we aim to despatch all orders within 5 working days. (Except where we state items are on Pre-Order, we will state the expected date of delivery at the point of transaction)

If for any reason your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Deliveries to Europe & ROW are normally delivered within 10 working days, however we do our best to reduce the delivery time.

Back Orders --- If your item is not in stock, we will back order for you.

You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges --- No VAT is currently charged on our items as Relix do not have to register for VAT currently

Credit Card Security --- Relix accepts payment by all major credit or debit cards via Paypal. Your card details will be ENCRYPTED to ensure a SECURE transfer of all data.

If you have any queries regarding Security on our site please email our Customer Service Manager

Peter Pearce: mailto:info@relix.eu

In using this service customers acknowledge that Relix and its vendors are not responsible and shall not be held liable for any breaches in transaction security by third parties.
Guarantee --- Items that are found to be faulty due to manufacture may be returned for exchange or refund. The original receipt must also be returned.

Customers agree to indemnify and hold Relix, its employees and directors harmless from any dispute that might arise from a breach of this Agreement. Relix, its employees and directors shall not be held accountable for any expenses associated with such claims, including but not limited to solicitor's fees, court costs and other expenses associated with the use of Relix or any claims made regarding Agreement breach.

This does not affect your Statutory rights as a consumer.
Reaching Us --- You can contact us by email , phone or by letter,

email - info@relix.eu

Phone - 01482 221900

Address for Correspondence - Unit B1 Chamberlain Business Park
Chamberlain Road
Hull
HU8 8HL

Privacy Policy --- Relix is committed to safeguarding the privacy of visitors to our site. We will only use the information that we collect from you lawfully (in accordance with the Data Protection Act 1998).

We do not disclose buyer's information to third parties.

Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

We collect information you supply to us through enquiry and sales orders, and every time you

email us. We also collect information automatically about your visit to our site. The information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form, and as such cannot be used to identify you. This aggregate information is used to:

• build up marketing profiles

• aid strategic development

• audit usage of the site

If you have any requests concerning your personal information or have any queries about our Privacy Policy please email our Customer Service Manager - Peter Pearce: mailto:info@relix.eu

Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Issue a unique identifier (e.g. customer login)

d. Monitor customer account status beyond that required for individual purchases

e. Only disclose information to third-parties for goods delivery purposes
Returns Policy --- Items that want to be returned due to wrong sizing / non suitability by no fault of Relix may be returned and exchanged subject to the return carriage charges being paid by you the customer. The original invoice must also be returned.

Refunds may be given at the discretion of Relix on unwanted products provided that they are returned in their original packaging and in an unworn / unused condition provided they are returned within 14 days of receipt. The original invoice must also be returned.

All returns should be sent to
Unit B1 Chamberlain Business Park
Chamberlain Road
Hull
HU8 8HL

We recommend that you return items using Royal Mail Recorded Delivery service to ensure that they are signed for.